Shipping Policy
1. Introduction
This Shipping Policy outlines the terms and conditions governing the delivery of products purchased through the "Al-Hadi" Supermarket Delivery App. By placing an order, you agree to the shipping terms detailed below. Please read this policy carefully to understand our delivery processes and your responsibilities.
2. Delivery Locations
- Service Coverage: The "Al-Hadi" app currently delivers to specific regions and locations as listed within the app. Delivery is only available to addresses within the designated delivery zones.
- Address Accuracy: It is your responsibility to provide a correct and complete delivery address at the time of placing your order. We are not liable for deliveries made to incorrect addresses provided by the customer.
3. Delivery Times
- Standard Delivery: Orders placed through the "Al-Hadi" app are typically delivered within the delivery timeframe displayed at the time of purchase. Delivery times are estimates and may vary due to factors beyond our control, such as traffic conditions, weather, and order volume.
- Same-Day Delivery: For eligible orders, same-day delivery is available. Cut-off times for same-day delivery will be indicated in the app.
- Delayed Delivery: If there are significant delays in delivering your order, we will notify you through the contact information provided in your account.
4. Shipping Fees
- Delivery Charges: Shipping fees are calculated based on the delivery address and the size and weight of your order. The applicable fees will be displayed during the checkout process.
- Promotions and Discounts: Any applicable promotional offers or discounts on shipping fees will be applied at checkout. Please note that promotions may be subject to specific terms and conditions.
5. Order Tracking
- Real-Time Tracking: The "Al-Hadi" app provides real-time tracking of your order from the moment it is dispatched until it reaches your specified delivery address. You can monitor the status of your delivery through the app's tracking feature.
- Notifications: You will receive notifications via the app and email regarding the status of your order, including dispatch and delivery updates.
6. Failed Deliveries
- Unsuccessful Delivery Attempts: If our delivery partner is unable to deliver your order due to reasons such as the recipient not being available, you will be contacted to arrange a re-delivery. Additional charges may apply for re-delivery attempts.
- Order Cancellation: If a delivery attempt fails and you are unreachable, your order may be returned to the store, and a refund will be processed according to our refund policy, excluding the delivery fee.
7. Damaged or Missing Items
- Damage During Transit: If any items are damaged during delivery, you must report the issue to us within 24 hours of receiving your order. We will arrange for a replacement or refund in accordance with our return policy.
- Missing Items: If your order is incomplete or any items are missing, please contact our customer support immediately. We will investigate and resolve the issue as quickly as possible.
8. Order Modifications
- Changes to Orders: Once an order has been placed and confirmed, modifications may not be possible. Please review your order details carefully before confirming your purchase.
- Cancellations: Orders may be canceled before dispatch by contacting our customer service. Once an order has been dispatched, cancellations are not permitted, and the refund policy will apply.
9. International Shipping
- Non-Availability: Currently, "Al-Hadi" only offers delivery within specific regions. International shipping is not available.
10. Contact Information
If you have any questions regarding our shipping policy, delivery times, or fees, please contact our customer support through the app or via the provided contact information. We are here to assist you with any inquiries or concerns.
